EMS Billing Compliance: Preventing Costly Documentation Mistakes
In our latest webinar, Digitech Head of Compliance Amanda Stark sat down with EMS Director Jim Duren of the Palo Alto, California Fire Department to address a common challenge for EMS agencies across the board: compliance documentation.
Missed it? You’re in luck. If you didn’t catch it live, you can now watch the full session on-demand below.
You’ll come away with expert insights into:
- EMS documentation mistakes that can lead to billing denials and audit findings
- What it takes to achieve documentation accuracy, consistency, and defensibility
- Training tips and feedback for your crews that will prompt real improvements
- Signature protocols and why this critical step should be a focal point
- And more!
Our Expert Panel:
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Moderator
Amanda Stark, JD
Head of Compliance, Digitech -
Panelist
Jim Duren
EMS Director, Palo Alto Fire Department
Amanda Stark
Head of Compliance, Digitech
Amanda Stark, JD is the Head of Compliance at Digitech, where she oversees billing compliance and conducts claims audits across diverse EMS systems. A nationally recognized EMS compliance expert, she previously served as Senior Attorney at Page, Wolfberg & Wirth, where she co-authored the Ambulance Compliance Program Toolkit and helped develop the Certified Ambulance Compliance Officer course. Amanda has advised providers nationwide on regulatory risk, compliance programs, and Medicare billing. She is a licensed attorney in California and brings a wealth of experience at the intersection of EMS operations, law, and reimbursement policy.
Jim Duren
EMS Director, Palo Alto Fire Department
Jim Duren is the EMS Director for the Palo Alto Fire Department in California where he leads strategic initiatives focused on clinical excellence, workforce development, technology integration, and improving patient outcomes across one of the nation's most progressive fire-based EMS systems. An award-winning EMS executive with more than 15 years of leadership experience in emergency medical services, healthcare operations, quality improvement, and organizational transformation, Jim has received the National EMS Innovation Award and the NACCHO Innovative Practice Award for his contributions to advancing emergency medical services and improving community health outcomes.